STRATEGY 2 – Central Clearinghouse 

The objective of the Central Clearinghouse (CC) strategy is threefold: 

(a) to create a comprehensive, up-to-date, and user-friendly directory of domestic violence services and resources that can be accessed online or by telephone; 

(b) to facilitate smooth referrals and “warm handoffs” for domestic violence services in Orange County; and 

(c) to maintain an online domestic violence “portal,” which is a dedicated webpage where providers and patients/clients may review and download relevant domestic violence materials such as safety plan checklists, validated screening tools, web-based trainings on how to screen and counsel, etc. 


Between May 2015 and April 2018, 211 achieved:
  • 45% increase in the number of DV resources in the database
  • 100% increase in the number of DV searches on the database
Over the course of the new warm transfer protocol implementation, the number of warm transfers offered have increased three-fold, while the number of warm transfer completions increased five-fold, allowing for immediate assistance from a DV advocate.